Solar Proof Solutions Pty Ltd (ACN 633 010 821)
Trading as: solarproof.com.au

Last Updated: 29th January, 2025

Thank you for choosing Solar Proof Solutions Pty Ltd ("Solar Proof," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Software-as-a-Service (SaaS) platform and related services (collectively, the "Service"). This Privacy Policy has been drafted to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.1 Personal Information

We collect personal information that you provide directly to us:

• Account Information: Full name, email address, phone number, business name (if applicable), and ABN (for business customers)
• Billing Information: Payment details, billing address, and GST registration status
• Professional Information: Job title, company role, and professional qualifications (if applicable)
• Communication Records: Customer service interactions, support tickets, and correspondence

1.2 Business and Project Data

Information related to your use of our Service:

• Solar system designs and specifications
• Project documentation and reports
• Client property information and site assessments
• Energy consumption data and analysis
• Compliance documentation

1.3 Automatically Collected Information

• Technical Data: IP address, device information, browser type, operating system
• Usage Data: Log files, access times, pages visited, features used
• Location Data: General location based on IP address
• Cookies and Similar Technologies: Session cookies, persistent cookies, and analytics tools

2.1 Primary Purposes

• Providing and maintaining our Service
• Processing payments and managing subscriptions
• Authenticating user access and maintaining account security
• Providing technical support and customer service
• Generating solar design proposals and compliance documentation

2.2 Secondary Purposes

• Improving and optimizing our Service
• Conducting research and analysis
• Sending service updates and maintenance notifications
• Marketing communications (with your consent)
• Complying with legal obligations

3.1 Third-Party Service Providers

We may share your information with:

• Cloud hosting and storage providers
• Payment processing services
• Analytics and monitoring services
• Customer support tools
• Professional services (e.g., accountants, lawyers)

3.2 Legal Requirements

We may disclose your information if required by:

• Australian law or legal process
• Court orders or subpoenas
• Regulatory authorities
• Protection of our legal rights or those of others

We implement appropriate technical and organizational measures to protect your personal information, including:

• End-to-end encryption for data transmission
• Secure socket layer (SSL) technology
• Access controls and authentication requirements
• Regular security assessments and penetration testing
• Employee training on data protection
• Secure data centers located in Australia

We retain your personal information for as long as necessary to:

• Provide our Service
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When personal information is no longer needed, it is securely destroyed or de-identified.

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate or outdated information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint about our privacy practices

While our primary data storage is in Australia, some data may be transferred to overseas service providers. We ensure that any international transfers comply with Australian privacy law and that adequate protection is in place.

Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of material changes via email or Service notification
• Obtain consent where required by law

For privacy-related inquiries or complaints, please contact:

Privacy Officer
Solar Proof Solutions Pty Ltd
764 Cudgen Rd Kingscliff, NSW, 2487
Email: privacy@solarproof.com.au
Phone: 1300 602 452

Our Service may contain links to external websites or services. This Privacy Policy does not cover these external sites, and we encourage you to review their privacy policies.

If you are using our Service on behalf of a business, additional terms may apply through our Business Terms of Service.